Superb luxury yet affordable!Guest Rating: 5.0
Sarah J. M.
Philippines
Family with young children
Date of Stay: 05 Oct 2008
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The hotel staff were the treasure of the hotel! Their courtesy,efficiency and initiative should be the parameter of standard amongst hotels! From the janitor to the staff at the reception, everybody were always with a smile and a ready hand to extend! I asked for a cab for airport at 830am and it was there! I did not have to ask for what I wanted, the staff just observed how many kids we had and gave me extra slippers and all I need for all my kids!! Food was great! Curry Night buffet was the best! Room was superb!
Food was great! Such affordable buffets for the whole family! They have a distinct cost of buffet for adult and kids! The staff were superb! They are very observant and efficient to deliver your needs..I did not have to tell them that I needed extra toiletries and slippers for my other kids, they just delivered it to me! Staff take initiatives! They are always on their toes to offer help. Obviously, they have been properly trained to assist parents with children. Their smile was the best - from the janitors, to bell boys, to the reception. Shuttle to Disney Park was never a problem! and the drivers were so courteous. Most of all, my kids loved the room!! The TV was packed with kids shows!
I couldn't think of any negative points to raise about Disney Hollywood Hotel. All my kids loved it there and so did my discriminating husband! He just loved the service and the food!
- Restaurant Tip : Try their buffets! Food was superb! Curry Night buffet amazing!
A RELAXING EXPERIENCE AMIDST THE CYCLONEGuest Rating: 3.7
Antonino J.
Philippines
Couple
Date of Stay: 23 Sep 2008
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Staying at Hollywood Disneyland Hotel (and the adjacent resort) is for me the best option I made, and is the best option to make for a family whose principal purpose in Hong Kong is Disneyland. It is just a few meters away from Disneyland Park and there is free ride which is always available. The bus also connects guest to public transport such as the MTR. I like the clean surroundings and the staff (most of them are very polite and accommodating) and I feel the place very safe to stay and relaxing. The ground is well maintained and is in itself a nice place for family to have good times.
For English speaking guests, some staff may be hard to understand, but some clumsy words sometimes add to the fun of conversation.
The fact that we made a reservation via the net and we had not lost much time in booking made me feel much satisfied.
My/Our stay was really relaxing, and we were able to relax, and our stay was really a relaxing stay despite the typhoon on the 3rd day.
Our worst experience was when the taxi charged us 20 HK dollars more (Though I planned to give more as a tip, I/we are upset by the fact that we were screwed, no matter how small is the amount).
Yet, the entire tour was nice.
Service is very good, place well-maintained and location very accessible to Disneyland. The free shuttle bus which is available always make it accessible to other places. Hotel crews are quick to respond to guests' concerns. A good and safe place for a family.
Some staff (only a few) need to look happy and delighted ( like most of them) in attending to guests.
Wonderful Stay at Disney's Hollywood HotelGuest Rating: 4.7
Chun L. L.
Malaysia
Family with young children
Date of Stay: 23 Aug 2008
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Almost everything in the hotel is uniquely Disney. The lampshade, the shower curtain , shampoo bottles, slippers, etc. The pool has a water slide. Beach towels are provided at the pool as are flotation vests for little kids.
The breakfast contained a large variety of food to suit everyones tastes (even mickey shaped waffles).
Staff were all very helpful and the Disney gift shop was very useful to get those last minute gifts!
Rooms are clean, large and full of Mickey decorations. Variety of breakfast choices. Helpful and friendly staff.
The room provided no tea/coffee making facilities or mini bar.
- Hotel Feature Tip : Apart from Disneyland, there is a huge pool, huge spa, playground, 24hr Disney channel, toy room and plenty of grass for children to run around on. When we stayed there, there were plenty of characters around the hotel complex for photos, this really added to the whole Disneyland experience. Recommend the 'Character Breakfast' at the Enchanted Garden - at the Disneyland Hotel. At the moment the hotel is offering an extra days Disneyland pass depending on your stay. We stayed 2 nights and got a 2 day pass for the price of 1.